Frequently Asked Questions
Everything you need to know about your Paul Fredrick experience.
What is your return and exchange policy?
We offer a 90-day return policy on all unworn, unwashed, and unaltered merchandise. Items must be in their original packaging with tags attached for a full refund or exchange.
How do I determine my correct shirt size?
We provide a comprehensive size guide on every product page. For dress shirts, you will need your neck measurement and sleeve length to ensure a perfect fit.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental United States. Expedited and overnight shipping options are available at checkout for an additional fee.
Do you offer alterations or custom tailoring?
Yes, we offer professional cuffing and hemming services for many of our dress slacks. Please note that altered items are final sale and cannot be returned.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as PayPal and Paul Fredrick gift cards.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number. You can also view your order status by logging into your account on our website.